Orders and Payment
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, AMEX, UnionPay), Shop Pay，Apple Pay，Google Pay and PayPal.
Can I change or cancel my order?
Orders can be changed or canceled for free within 24 hours. For processed orders, a cancellation fee of 10% of the order total will be applied to cover handling and packaging costs. Thank you for your understanding and support.
Where can I check my order status?
You can always check the status of your order by clicking on Account in the top navigation bar.
Shipping and Delivery
Do you ship internationally?
Yes, we offer worldwide shipping! Delivery times and costs vary by region, and all options will be displayed at checkout.
How long does shipping take?
It depends on where you are. Standard shipping takes 7-14 business days, while expedited options are available at checkout. Delivery details will be provided in your confirmation email.
Products and Care
Are your products hypoallergenic?
Yes, our jewelry is made from high-quality, hypoallergenic materials, making it ideal for sensitive skin.
How should I care for my jewelry?
To preserve its shine, store your jewelry in a dry place and avoid exposure to water, perfumes, or harsh chemicals.
Returns and Refunds
What is your return policy?
You can return the Item within 7 days of delivery, and the buyer is responsible for return shipping costs.
If you encounter a quality problem, please contact us within 3 days of receiving the item and provide photos or videos clearly showing the issue. Once we confirm it’s a quality issue, we’ll gladly send a replacement at no extra cost. Returned items must be unused and undamaged.
Please feel free to contact us for return instructions – we're here to help!
Other Questions
Any other question?
If we didn't answer your question, reach us through our contact page! We will be happy to assist you.